Privacy Policy

Contact us

If you have a privacy concern, complaint, or question for the Caelus Chief Privacy Officer or EU Data Protection Officer, please email cspa @ caelus-usa. com. Please do not share any personal information other than phone number, and acceptable times in your time zone to call you, in email. You can also fill out the form on the contact page.

Personal data we collect

Caelus collects data from you, through our interactions with you and through our products. We do this so that we are able to properly screen you and schedule you for user studies.  You provide nearly all of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products.

Some of the data we collect can include video, audio, and audio transcript. We will always inform you if we are recording.  If you choose not to be recorded we may not be able to use you in our studies. Some studies can be run without recording, and we will determine on a case-by-case basis if we need to record.

You have choices when it comes to the technology you use and the data you share. When we ask you to provide personal data, you can decline. This may result in you not being able to participate in some studies.  Most of our studies require some personal data to provide you with a service. If you choose not to provide data necessary to provide you with a product or feature, you cannot use that service,  product, or feature. Likewise, where we need to collect personal data by law or to enter into or carry out a contract with you, and you do not provide the data, we will not be able to enter into the contract; or if this relates to an existing product you’re using, we may have to suspend or cancel it. We will notify you if this is the case at the time. Where providing the data is optional, and you choose not to share personal data, features like personalization that use such data will not work for you.

We will never share your images or recordings outside of our team and our client teams without your express written consent.

How we use personal data

Caelus uses the data we collect to provide you with opportunities to participate in paid research studies.  We also are required by the IRS to collect IRS form W-9, and we are required to report any income from us over $599  per year.

We also use your data for these reasons: Improve and develop our products; Personalize our products and make recommendations. Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

In carrying out these purposes, we combine data we collect from different contexts (for example, from your use of two Caelus products, or from participation in research studies).

Reasons we share personal data

We share your personal data with your consent or to complete any transaction or provide any product you have requested or authorized. We also share data with Caelus-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights and property of Caelus and its customers.

How to access and control your personal data

You can also make choices about the collection and use of your data by Caelus. You can control your personal data that Caelus has obtained, and exercise your data protection rights, by contacting Caelus or using various tools we provide. In some cases, your ability to access or control your personal data will be limited, as required or permitted by applicable law. How you can access or control your personal data will also depend on which products you use. For example, you can:

Control the use of your data for interest-based advertising from Caelus by emailing us cspa @ caelus-usa . com and someone will reply within 24 hours.  Please do not share any personal information over email other than phone number and acceptable times in your time zone to call you.

You can tell us directly whether or you wish to receive promotional emails, SMS messages, telephone calls, and postal mail from Caelus.